Refund & Returns Policy

Last updated: March 13, 2026

At Nuvia Art, every artwork is carefully handcrafted and prepared with attention to detail. We want our customers to have a clear and transparent shopping experience.

This policy explains the conditions under which returns, refunds, and cancellations may be requested.

 

1. Order Cancellation

Cancellation Before Production

Orders may be canceled within 12 hours after purchase if production has not yet started.

To request a cancellation, please contact us at:

Email: service@nuviaart.com

If the cancellation request is approved, a full refund will be issued to your original payment method.

 

Cancellation After Production Begins

Because many artworks are prepared individually after an order is placed, cancellations may not be possible once production has started.

However, you may still contact our support team and we will review the request on a case-by-case basis.

 

2. Returns

We accept return requests within 14 days after delivery if the item meets the following conditions:

  • The artwork arrived damaged
  • The artwork has a manufacturing defect
  • The item received is incorrect

To be eligible for a return:

  • The item must be unused
  • The item must be in its original packaging
  • Proof of purchase is required

Return requests must be submitted to:

service@nuviaart.com

 

3. Damaged or Defective Items

If your artwork arrives damaged during shipping, please contact us within 48 hours of delivery.

Please include the following information:

  • Order number
  • Photos of the artwork
  • Photos of the packaging
  • A brief description of the issue

After reviewing the information, we may offer one of the following solutions:

  • Replacement artwork
  • Partial refund
  • Full refund

There will be no additional cost to the customer for issues caused during shipping.

 

4. Return Shipping

If a return is approved due to damage, defects, or incorrect items, we will provide instructions for returning the item.

In such cases, Nuvia Art will cover the return shipping costs.

If a return request is approved for other reasons, the customer may be responsible for return shipping fees.

 

5. Refunds

Once the returned item is received and inspected, we will notify you of the approval status.

If approved, the refund will be processed to your original payment method within 5–10 business days.

Processing time may vary depending on your payment provider.

 

6. Non-Returnable Situations

Returns may not be accepted in the following cases:

  • Damage caused by improper handling after delivery
  • Items returned without prior approval
  • Items not in original condition or packaging
 

7. Contact Information

If you have questions regarding returns or refunds, please contact us:

Company: Hat Trick Digital Marketing Limited
Address: ROOM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG, HONG KONG
Email: service@nuviaart.com
Website: https://www.nuviaart.com